Exchange and Return Policy

Cancellation

We accept order cancellations before the product has been shipped or manufactured. Once the product has been shipped, the order cannot be canceled.

• If an order is canceled without a perm, haircut, or base cutting service, a full refund will be issued.
• For orders that include a perm, haircut, or base cutting service, a partial refund will be issued according to our refund policy outlined below.

Returns (If Applicable)

We accept returns of products. Customers have the right to apply for a return within 15 days of receiving the product.

• To be eligible for a return, the item must be unused and in the same condition as when it was received.
• Customers will be charged for shipping costs only once, including the cost of returns. No restocking fee will be charged for returning a product.

Customized Hair Systems

If you encounter any issues with your customized hair system upon receipt, please contact us immediately.

Important: Do not cut, style, color, wash, or wear the hair system until we’ve reviewed your concerns. Our customer service team is available to help address your concerns and arrange a solution, which may include repair or replacement if necessary.

Return and Refund Policy for Customized Hair Systems

• Quality Issues:
  We cover the return shipping costs for any verified quality-related issues. If the return is due to customer preference or other factors determined by Ali Yehya Hair System, the customer will cover the shipping costs.

• 15-Day Money-Back Guarantee:
  You may return the hair system within 15 days for a refund, provided it is unworn and unaltered. A 50% service fee applies to refunds, covering labor and materials invested in customizations.

• Repair and Replacement:
  If the hair system is faulty, we will repair it. If it is irreparable, a replacement will be provided. You must submit photos or videos demonstrating the fault to initiate this process.

• Cancellation Policy:
  If you cancel a customized order before receiving it, you will receive a 50% refund, which covers our labor and material expenses.

• Order Mistakes:
  Customized orders placed incorrectly cannot be refunded, but adjustments may be possible at an additional cost.

• Return Shipping Responsibility:
  The hair system remains your responsibility until it reaches us for any returns.

Refunds (If Applicable)

Once your return is received and inspected, we will notify you via email of its receipt. We will inform you of the approval or rejection of your refund. If your refund is approved, it will be processed, and a credit will be automatically applied to your credit card or original method of payment within a specified number of days.