Shipping and Delivery Information

We’ve made the shipping and delivery process as smooth as possible, providing all the details you need to receive your custom hair system quickly and securely.

Production Time

• Regular Hair Systems: Production typically takes 2-3 weeks.
• Full-Cap Systems: Due to the increased complexity and level of customization, production can take 2-3 months. This extended time allows us to craft every detail meticulously, ensuring a high-quality, personalized fit and natural look. We strive to exceed your expectations with each custom order.

Delivery Instructions

To ensure timely and accurate delivery of your order:

• Please provide complete and accurate shipping details, including your phone number and full address.
• We are not responsible for delivery issues in the following cases:
  1. Incorrect phone number
  2. Incomplete or inaccurate address
  3. Lack of response to calls or messages from the courier

In the event of a returned package, any customs duties, return shipping fees, or additional costs will be the responsibility of the customer.

By following these guidelines, we can guarantee a smooth delivery experience and ensure your new hair system arrives without delay.