Having Problems with Your Hair System?

Don’t panic! Start by reading our guide to common hair system issues. If you still need assistance, please reach out to us before making any adjustments to your toupee. We’re here to help!

Experiencing Problems with Your Hair System?

Once you’ve purchased your men’s hair system, our support continues throughout your hair journey. Here’s how we can assist you:

Common Issues We Can Help With:

1. My Product Hasn’t Arrived Yet
   • If your order hasn’t arrived, contact us for tracking and shipment updates.
2. Quality Problems
   • If you’re experiencing issues like hair breakage, fallout, color fade, or base tearing, we’re here to help.
     • Hair Breakage: Often caused by improper care or heat damage.
     • Hair Fallout: May result from rough handling, lack of maintenance, or poor-quality manufacturing.
     • Color Fade: Exposure to harsh chemicals or sun can cause the hair color to lose its vibrancy.
     • Base Tearing: Can happen due to rough handling or normal wear and tear over time.
3. Wrong Product Received
   • If you’ve received the wrong product, contact us immediately for assistance with exchanges.
4. I Changed My Mind About the Hair System
   • If you want to return your hair system, reach out to us, and we’ll guide you through the return process.
5. How to Get in Touch
   • If you encounter any issue with your product, please use our customer support channels for a quick resolution.

Helpful Resources

Refer to these pages for additional support:

• Return Policy
• FAQs
• Terms & Conditions

Our Guarantee

When you purchase an Ali Yehya men’s hair system, we guarantee:

• Accurate Product Descriptions: Your hair system will match the description on our website. Review the specifications to ensure it meets your needs.
• Top Quality: Our hair systems are crafted with premium materials and, with proper care, will last for their recommended lifespan.
• Durability: The hairpiece will be secure and ready for daily activities, so you don’t have to worry about it coming off.

What to Do If You Encounter a Problem Upon Receipt

• Do not attempt to alter the product if you notice any issues. Contact us immediately for assistance, as any changes may affect the warranty.

Quality Control Process

• Multiple Testing Stages: Hair systems undergo rigorous checks from production to shipping.
• Factory Inspection: Each product is thoroughly examined before leaving the factory.
• Warehouse Check: Quality assurance staff inspect the hair system before storage.
• Customer Order Review: We ensure that the ordered product is available or can be created for custom pieces.

Additional Processing

• Customization (cutting, styling, perming) is performed by professional stylists with 15+ years of experience.
• The hair system is re-examined for quality before any alterations.

Shipping

• Once processing is complete, our logistics team handles packing and shipping.
• We accommodate courier preferences and can provide photos of the hair system before shipping upon request.

Quality Assurance When Placing Your Order

• No Physical Touch: We understand you can’t touch or feel the product when ordering online.
• Perfect Fit: Our process is designed to help you select the best hair system for your needs.
• Guided Experience: We ensure you find a product that fits and suits you perfectly.

Common Hair System Problems & Troubleshooting

Issues with the Hair

1. Dry Hair System
   • Check: Is it normal wear or maintenance-related?
   • Questions to Ask:
     • How long have you been wearing it?
     • How often do you wash it?
     • What type of shampoo do you use?
   • Proper Care:
     • Deep clean, condition, and refit every 3-4 weeks.
     • Wash hair every 1-3 days with shampoo and conditioner.
     • Use a non-clarifying shampoo.
   • Improper Care:
     • Not washing regularly (oils build up).
     • Over-washing without conditioning.
     • Using harsh, chemical-laden shampoos.
2. Hair Shedding
   • Regularly brush your hair to prevent tangling.
   • Handle hair gently to avoid friction damage.
3. Tangling
   • Brush daily, starting from the ends.
   • Use a detangling spray or leave-in conditioner if needed.
4. Color Fading
   • Protect your hair from the sun and harsh chemicals.
   • Use color-safe products and conditioners.

Issues with the Base

• Ripped Base
  • Handle your hair gently and avoid sharp objects.
  • If damage occurs, contact us for repair or replacement options.

Issues with Logistics

• Order Not Shipped
  • Check your order confirmation for shipping details.
  • Contact us if you suspect an issue.
• Amend Order
  • Contact us promptly if you need to make any changes.

Troubleshooting Dryness

How Do You Dry the Hair System?

• Suitable Use:
  • Let it air dry as much as possible.
  • Use a blow dryer only when hair is 80-99% dry, on the lowest heat setting.
• Improper Use:
  • Using a hot blow dryer at high heat for extended periods.
  • Not letting the hair dry naturally.

Hair Care Tips

• Suitable Use:
  • Minimize product use (a small amount of leave-in conditioner).
  • Keep hair conditioned after each wash.
• Improper Use:
  • Using harsh shampoos or excessive gel/wax without proper washing.

Spending Time Outdoors?

• Suitable Use:
  • Avoid exposing hair to harsh chemicals in pools; wear a swimming cap.
• Improper Use:
  • Regular swimming without taking precautions to protect the hair.